Skip to Main Content.
List your propertySupportTrips

Unlock instant savings with Member Prices

Sign in
Learn more
Feedback

PEARL STAR HOTEL ATAMI

4.5 star property
Luxury hotel with 6 restaurants and free breakfast

Choose dates to view prices

Photo gallery for PEARL STAR HOTEL ATAMI

Premier Suite Room With open-air-bath, Non smoking | Bathroom | Separate tub and shower, spring water tub, rainfall showerhead
Front of property
Separate tub and shower, spring water tub, rainfall showerhead
Deluxe Twin Room With Tatami and open-air-bath, Non Smoking | Down comforters, free minibar, in-room safe, blackout drapes
Lounge

Reviews

9.4 out of 10
Exceptional

Popular amenities

9.6 out of 10
Guests loved the amenities.
  • Bar
  • Gym
  • Room service
  • Spa
  • Parking included

Room options

Check availability for these dates
Tonight
May 1 - May 2
Check availability for tonight May 1 - May 2
Tomorrow
May 2 - May 3
Check availability for tomorrow May 2 - May 3
Available filters for rooms
Showing 26 of 26 rooms

View all photos for Deluxe Twin Room With open-air-bath, Non Smoking

Down comforters, free minibar, in-room safe, blackout drapes

Deluxe Twin Room With open-air-bath, Non Smoking

Highlights

Balcony
Soundproofed
Private outdoor hot tub
Air conditioning
Free cribs/infant beds
Free minibar items
Flat-screen TV
Down duvet
  • 721 sq ft
  • Ocean view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Hillside Fourth Room With semi-open-air-bath, Non Smoking

Hillside Fourth Room With semi-open-air-bath, Non Smoking | Down comforters, free minibar, in-room safe, blackout drapes

Hillside Fourth Room With semi-open-air-bath, Non Smoking

Highlights

Balcony
Soundproofed
Air conditioning
Free cribs/infant beds
Kitchen
Refrigerator
Free minibar items
Flat-screen TV
  • Sleeps 4
  • 4 Large Twin Beds

View all photos for Connecting Room (Deluxe Twin Room With open-air-bath), Non Smoking

Down comforters, free minibar, in-room safe, blackout drapes

Connecting Room (Deluxe Twin Room With open-air-bath), Non Smoking

Highlights

Balcony
Soundproofed
Private outdoor hot tub
Air conditioning
Free cribs/infant beds
Free minibar items
Flat-screen TV
Down duvet
  • 721 sq ft
  • Ocean view
  • Sleeps 4
  • 4 Large Twin Beds

View all photos for Premier Suite Room With open-air-bath, Non smoking

Premier Suite Room With open-air-bath, Non smoking | Down comforters, free minibar, in-room safe, blackout drapes

Premier Suite Room With open-air-bath, Non smoking

Highlights

Balcony
Soundproofed
Air conditioning
Free cribs/infant beds
Free minibar items
Flat-screen TV
4 bedrooms
Blackout drapes/curtains
  • 1152 sq ft
  • Ocean view
  • Sleeps 4
  • 4 Large Twin Beds

View all photos for Deluxe Twin Room With Tatami and open-air-bath, Non Smoking

Deluxe Twin Room With Tatami and open-air-bath, Non Smoking | Down comforters, free minibar, in-room safe, blackout drapes

Deluxe Twin Room With Tatami and open-air-bath, Non Smoking

Highlights

Balcony
Soundproofed
Air conditioning
Free cribs/infant beds
Free minibar items
Flat-screen TV
Down duvet
Blackout drapes/curtains
  • Ocean view
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for Deluxe Ocean View Bath with Tatami, Non-smoking

Separate tub and shower, spring water tub, rainfall showerhead

Deluxe Ocean View Bath with Tatami, Non-smoking

Highlights

Balcony
Soundproofed
Air conditioning
Free cribs/infant beds
Free minibar items
Flat-screen TV
Down duvet
Blackout drapes/curtains
  • 883 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for Junior Suite Triple Room With open-air-bath, Non Smoking

Junior Suite Triple Room With open-air-bath, Non Smoking | Down comforters, free minibar, in-room safe, blackout drapes

Junior Suite Triple Room With open-air-bath, Non Smoking

Highlights

Balcony
Soundproofed
Air conditioning
Free cribs/infant beds
Free minibar items
Flat-screen TV
Down duvet
Blackout drapes/curtains
  • 818 sq ft
  • Ocean view
  • Sleeps 3
  • 3 Large Twin Beds

View all photos for Connecting Room (Superior Twin Room With open-air-bath), Non Smoking

Down comforters, free minibar, in-room safe, blackout drapes

Connecting Room (Superior Twin Room With open-air-bath), Non Smoking

Highlights

Balcony
Soundproofed
Air conditioning
Free cribs/infant beds
Free minibar items
Flat-screen TV
Down duvet
Blackout drapes/curtains
  • Ocean view
  • Sleeps 4
  • 4 Large Twin Beds

View all photos for Universal Design Twin Room, Non Smoking

Universal Design Twin Room, Non Smoking | Down comforters, free minibar, in-room safe, blackout drapes

Universal Design Twin Room, Non Smoking

Highlights

Balcony
Soundproofed
Air conditioning
Free cribs/infant beds
Free minibar items
Flat-screen TV
Down duvet
Blackout drapes/curtains
  • Ocean view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Junior Suite Twin Room With open-air-bath, Non Smoking

Junior Suite Twin Room With open-air-bath, Non Smoking | Down comforters, free minibar, in-room safe, blackout drapes

Junior Suite Twin Room With open-air-bath, Non Smoking

Highlights

Balcony
Soundproofed
Air conditioning
Free cribs/infant beds
Free minibar items
Flat-screen TV
Down duvet
Blackout drapes/curtains
  • 818 sq ft
  • Ocean view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Hilside Twin Room With Tatami and semi-open-air-bath, Non Smoking

Separate tub and shower, spring water tub, rainfall showerhead

Hilside Twin Room With Tatami and semi-open-air-bath, Non Smoking

Highlights

Balcony
Soundproofed
Air conditioning
Free cribs/infant beds
Free minibar items
Flat-screen TV
Down duvet
Blackout drapes/curtains
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for Superior Twin Room With open-air-bath, Non Smoking

Down comforters, free minibar, in-room safe, blackout drapes

Superior Twin Room With open-air-bath, Non Smoking

Highlights

Balcony
Soundproofed
Air conditioning
Free cribs/infant beds
Free minibar items
Flat-screen TV
Down duvet
Blackout drapes/curtains
  • Ocean view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Superior Twin Room With Tatami, Non Smoking

Superior Twin Room With Tatami, Non Smoking | Down comforters, free minibar, in-room safe, blackout drapes

Superior Twin Room With Tatami, Non Smoking

Highlights

Balcony
Soundproofed
Air conditioning
Free cribs/infant beds
Free minibar items
Flat-screen TV
Down duvet
Blackout drapes/curtains
  • Ocean view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Superior Twin Room Ocean View With Private Open-air Bath

Down comforters, free minibar, in-room safe, blackout drapes

Superior Twin Room Ocean View With Private Open-air Bath

  • Sleeps 2
  • 2 Double Beds

View all photos for Suite Hillside View With Private Open-air Bath

Down comforters, free minibar, in-room safe, blackout drapes

Suite Hillside View With Private Open-air Bath

  • Sleeps 4
  • 4 Double Beds

View all photos for Suite Hillside View With Private Open-Air Bath And Tatami Room

Down comforters, free minibar, in-room safe, blackout drapes

Suite Hillside View With Private Open-Air Bath And Tatami Room

  • Sleeps 4
  • 2 Double Beds and 2 Twin Futons

View all photos for Junior Suite Ocean View With Private Open-air Bath

Down comforters, free minibar, in-room safe, blackout drapes

Junior Suite Ocean View With Private Open-air Bath

  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Twin Room Ocean View With Private Open-air Bath And Tatami Room

45-inch flat-screen TV with satellite channels, TV, Netflix

Deluxe Twin Room Ocean View With Private Open-air Bath And Tatami Room

  • Sleeps 4
  • 2 Twin Beds

View all photos for Universal Designed Twin Room Ocean View

Bathroom | Separate tub and shower, spring water tub, rainfall showerhead

Universal Designed Twin Room Ocean View

  • Sleeps 2
  • 2 Double Beds

View all photos for Superior Twin Room Ocean View With Tatami Room

Down comforters, free minibar, in-room safe, blackout drapes

Superior Twin Room Ocean View With Tatami Room

  • Sleeps 4
  • 2 Twin Futons and 2 Double Beds

View all photos for Deluxe Twin Room Ocean View With Private Open-air Bath

Down comforters, free minibar, in-room safe, blackout drapes

Deluxe Twin Room Ocean View With Private Open-air Bath

  • Sleeps 2
  • 2 Double Beds

View all photos for Superior Quadruple Room

Down comforters, free minibar, in-room safe, blackout drapes

Superior Quadruple Room

  • Sleeps 4
  • 4 Double Beds

View all photos for Premier Suite Ocean View With Private Open-Air Bath

Down comforters, free minibar, in-room safe, blackout drapes

Premier Suite Ocean View With Private Open-Air Bath

  • Sleeps 6
  • 2 Double Beds and 2 Twin Futons

View all photos for Deluxe Quadruple Room

Down comforters, free minibar, in-room safe, blackout drapes

Deluxe Quadruple Room

  • Sleeps 4
  • 4 Double Beds

View all photos for Junior Suite Triple Bed Room

Living area | 45-inch flat-screen TV with satellite channels, TV, Netflix

Junior Suite Triple Bed Room

  • Sleeps 3
  • 3 Double Beds

View all photos for Deluxe Twin Room Ocean View With Ocean View Bath And Tatami Room

Down comforters, free minibar, in-room safe, blackout drapes

Deluxe Twin Room Ocean View With Ocean View Bath And Tatami Room

  • Sleeps 4
  • 2 Double Beds and 2 Twin Futons

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Mod logo
Earn OneKeyCash on thousands of hotels when you sign in and book. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Map
Higashikaigancho 6-45, Atami, Shizuoka, 413-0012

What's nearby

  • Atami Sun Beach - 7 min walk - 0.4 miles
  • Heiwadori Shopping Street - 8 min walk - 0.4 miles
  • Kinomiya Shrine - 14 min walk - 0.8 miles
  • Atami Plum Garden - 3 min drive - 1.3 miles
  • MOA Museum of Art - 5 min drive - 1.6 miles

Getting around

  • Atami Station - 9 min walk
  • Haneda Airport (HND) - 133 min drive

Restaurants

  • ‪磯丸平和通り店 - ‬9 min walk
  • ‪プリン亭 - ‬8 min walk
  • ‪バルバルATAMI - ‬7 min walk
  • ‪囲炉茶屋 - ‬7 min walk
  • ‪漁屋 - ‬9 min walk

About this property

PEARL STAR HOTEL ATAMI

Luxury hotel near Atami Sun Beach
Located close to Kinomiya Shrine and MOA Museum of Art, PEARL STAR HOTEL ATAMI provides a free breakfast buffet, an indoor mineral hot spring (onsen), and shopping on site. Treat yourself to spa services, such as a facial, aromatherapy, or a body treatment. Be sure to enjoy a meal at any of the 6 on-site restaurants. Yoga classes are offered at the health club; the property also has a coffee shop/cafe, dry cleaning/laundry services, and a bar. Stay connected with free in-room WiFi, and guests can find other amenities such as a 24-hour business center.
Additional perks include:
  • Free self parking
  • An electric car charging station, luggage storage, and massage treatment rooms
  • Multilingual staff, 2 meeting rooms, and coffee/tea in the lobby
  • Guest reviews say great things about the helpful staff
Room features
All 87 rooms boast comforts such as air conditioning and free stocked minibars, in addition to thoughtful touches like free WiFi and offices.
More conveniences in all rooms include:
  • Baby baths, children's slippers, and free infant beds
  • Spring water tubs, rainfall showers, and bidets
  • 45-inch flat-screen TVs with Netflix, streaming services, and satellite channels
  • Wardrobes/closets, balconies, and DVD players

Languages

Chinese (Mandarin), English, Japanese

Similar properties

Hot springs

Atami Korakuen Hotel

  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
9.0 out of 10, Wonderful, 244 reviews
The price is $175
$154 per night
May 8 - May 9
Atami Korakuen Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Free covered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:30 AM
  • 6 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • Health club
  • Shopping
  • Yoga classes

Family friendly

  • Baby bath
  • DVD player
  • In-room crib
  • Soundproofed rooms
  • Stroller

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 2 meeting rooms
  • 24-hour business center
  • Conference center
  • Coworking space

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Facials
  • In-room massages
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)

Accessibility

  • No elevator

More

  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib

Bathroom

  • Bathrobes
  • Bidet
  • Children's slippers
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Spring water bathtub
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 45-inch flat-screen TV with satellite channels
  • DVD player
  • Netflix
  • Streaming services

Food and drink

  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Desk chair
  • Electrical adapters
  • Heating (climate-controlled)
  • Office
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.
  • Tourism fee: JPY 200.00 per person, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and outdoor lighting

We should mention

This property does not have elevators
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

PEARL STAR HOTEL ATAMI Hotel
PEARL STAR HOTEL ATAMI Atami
PEARL STAR HOTEL ATAMI Hotel Atami

Frequently asked questions

Is PEARL STAR HOTEL ATAMI pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at PEARL STAR HOTEL ATAMI?

As of May 1, 2025, prices found for a 1-night stay for 2 adults at PEARL STAR HOTEL ATAMI on May 15, 2025 start from $472.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at PEARL STAR HOTEL ATAMI?

Self parking is free at this property.

What time is check-in at PEARL STAR HOTEL ATAMI?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. After-hours check-in is not available.

What time is check-out at PEARL STAR HOTEL ATAMI?

Check-out is at noon.

Where is PEARL STAR HOTEL ATAMI located?

Situated near the beach, this luxury hotel is within a 15-minute walk of Atami Sun Beach and Kinomiya Shrine. Atami Plum Garden and MOA Museum of Art are also within 2 mi (3 km). Atami Station is 9 minutes by foot.

PEARL STAR HOTEL ATAMI Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 127 out of 158 reviews
Rating 8 - Good. 20 out of 158 reviews
Rating 6 - Okay. 6 out of 158 reviews
Rating 4 - Poor. 3 out of 158 reviews
Rating 2 - Terrible. 2 out of 158 reviews

10/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Maria Micah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I've stayed in! Staff were very welcoming and accomodating, went above and beyond my expectations. Private onsen was amazing and loved being right across the beach.
Stayed 1 night in Apr 2025

10/10 Excellent

Yuna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best choice in Atami.
Stayed 2 nights in Feb 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with exceptional staff
Stayed 2 nights in Jan 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully designed upscale hotel in front of the beach with breakfast buffet and other amenities included
Stayed 1 night in Jan 2025

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top tier hotel with excellent service and so welcoming! We were welcomed by Alexandria Dar with pleasant smile and great attitude. She explained about the hotel and its amenities, services, the Atami area and made us feel at home. We loved the accommodations with the Onsen in room, awesome breakfast daily, great bar lounge, restaurants with an array of world foods and wonderful staff that made us feel so at home. We appreciated Mr. Toyo Ho who arranged and accompanied my wife and I to the Atami Hosptial(He paid the taxi fare and did not want to take our money) and assisted my wife to get medical help, filled out forms and stayed with us as the 2 physician took care of her. We will never forget the care he provided. Domo Arigato Mr Ho! You are so wonderful!!! We totally enjoyed our stay at the Pearl Star Hotel and will definitely be back. Aloha from from Hawai’i, H/A Ogawa
Stayed 2 nights in Apr 2025

10/10 Excellent

SIN MING

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!!
Stayed 1 night in Feb 2025

10/10 Excellent

Yoshihiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect ocean view from Onsen and room. Sun rise was awesome.
Stayed 2 nights in Dec 2024

10/10 Excellent

Jekwon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing hotel. The rooms are absolutely beautiful. The bathtub on the balcony is actual hot spring water. The place is immaculate. The gym is also very nice. And also, it's easy walking to Giza where all the food is. I would definitely stay here again. Hopefully even more nights.
Stayed 1 night in Jan 2025

10/10 Excellent

YU-WEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for 2 nights. Staff members were so professional and polite. Room was roomy and includes many nice touches that makes our stay comfortable and convenient. Onsen in the room and infinite onsen were both amazing. Kaiseki dinner and breakfast were delicious. Love this hotel so much that we definitely want to stay here once again.
Stayed 2 nights in Dec 2024

10/10 Excellent

Xiaoyan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room settings is excellent.
Stayed 2 nights in Dec 2024

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Great views nice rooms. Staff very helpful. Easy walk to many local restaurants.
Stayed 4 nights in Sep 2024

10/10 Excellent

Xing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff.
Stayed 1 night in Sep 2024

10/10 Excellent

Terence

Liked: Cleanliness, property conditions & facilities, room comfort
This hotel is wonderful. They will give u voucher if you don’t need to make up room. Room cleanliness is great. View from from the room is great as well. Sleep Is undisturbed.
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Onsen at Pearl Star

amazing hotel. the room with onsen is well worth it. free mini bar and access to lev 2 loungs for nibbles and drinks is a great social spot.
Stayed 2 nights in Sep 2024

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent - couldn’t have asked for a better stay!
Stayed 1 night in Jun 2024

10/10 Excellent

Wai Lam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A clean and cozy room, fit for family of 4, we enjoy the onsen at the balcony. Buffet breakfast is very good too . We really enjoy our stay at this hotel. ^_^
Stayed 2 nights in Jul 2024

10/10 Excellent

MURPHY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view
Stayed 1 night in Sep 2024

2/10 Terrible

Minh

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Greeted by very rude manager
Stayed 2 nights in Dec 2024

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with top notch customer service
Stayed 3 nights in Jul 2024

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and awesome staff!! Will stay there again in the near future.
Stayed 1 night in May 2024

10/10 Excellent

Yuen Kei

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Mar 2023

2/10 Terrible

Sara

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
As first-time guests who had traveled from NY to Tokyo and then driven 3 hours to reach the hotel, we were genuinely looking forward to a memorable experience. Unfortunately, the lack of communication around dining options and the poor quality of the meal at 山海香味 left us deeply disappointed. Upon check-in, we were not informed that the property’s popular restaurants required reservations at least two days in advance. As new guests, there was no way for us to know this in advance, and we were left with no real alternative other than dining at their Chinese restaurant. We were the only guests there, yet were required to order an expensive prix fixe menu, with no other options provided. The quality of the meal was far below expectations. Several hot dishes were served at room temperature or even cold, and many items seemed more like frozen, reheated food. The fried rice was mushy and oddly flavored, and the dessert was unappetizing. More than half the dishes were left untouched, yet no one on staff asked if we were enjoying the meal or if anything could be improved. We were charged $400 for a dinner that none of us found even remotely enjoyable—and we all left still feeling hungry. I raised my concerns to the general manager and received an offer for a complimentary meal on our next visit. However, considering that the journey involves a 30-hour round-trip flight plus six hours by car, offering a free meal on a future visit hardly compensates for the experience we had.
Stayed 1 night in Apr 2025

10/10 Excellent

YEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location!! Great View!! Nice Breakfast!!
Stayed 1 night in May 2024

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice onsen hotel in Atami beach front. Access from the train station is provided by the local taxi paid by the hotel. Great experience!
Stayed 1 night in Jun 2024

10/10 Excellent

Ken Yin sang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nicely put together property.. well finished.. staffs were well trained .. soom was very comfortable.. breakfasts were wonderfully presented ..
Stayed 2 nights in Mar 2024