BlueMall Punta Cana Tours

Property was good, but shuttle central disappointed us first day they were late, last day they forgot to pick us up wasted another 40$ to get a taxi to airport

Fabulous resort! Everyone is so friendly and helpful.

Overall this was such a great experience for our family! 2 kids 2 adults. The Esmeralda reminds me of a boutique style hotel. No lineups. There were always chairs. Tons of gorgeous healthy food. Staff were outstanding. It felt peaceful with direct access to the water. No need for golf carts. With this resort you have access to the other Bahia resorts on the grounds but the Esmeralda was by far the nicest. There was tons to do for kids and adults. It wasn’t wild like spring break. I believe there are only 500 rooms at the Esmeralda vs thousands at other resorts so it had a nice flow to it and never overcrowded. We were shocked at how little English many of the staff didn’t speak but managed and learned as we went. They were all very kind and constantly cleaning and checking in while we ate. There wasn’t pressure to tip or to sign up for actives from the staff- but the vendors on the beach were a bit intense sometimes. The bathtub in the room could use a good scrub and there was dripped dried paint from the Reno on some of the fixtures. Room for improvement: I wish there was a paper map. We are so over using apps. We also wanted real menus instead of scanning QR codes. The front desk could improve on giving an info package, tips, tricks, and a tour. We landed starving and found ourselves walking in circles finding where to eat at certain times. The rooms and restaurants had a mildew (?) type of smell. All in all it was so good and the little improvements did not ruin our trip