Bodegas Marques de Riscal Tours

Great location and very high quality

I had some kind of starnge incident at the check in, one of the front desk lady was speaking "unnecessarily loud" repeating that my credit card was having not sufficient amount in it!!! Just for records, I made it clearly that I will pay upon arriving and even called the hotel in the afternoon to confirm my late arrival! So, the hotel had no reason to charge my credit card, which I used only to secure the booking! Anyway, the other lady, was amazing, I feel really sorry for not remembering her name, she handled the situation professionally and solved the issue with a very beautiful smile on her face. To the nice lady, I want to say: Thank you very much and wish the hotel to enhance professionalism and personal attitude with clients, especially when they arrive after long flights, extremely tired & exhausted.

Our room was spacious and well-maintained. I loved the view. My favorite hotel on this trip (Pau, Fr; San Sebastián, Bilbao).