Skip to Main Content.
List your propertySupportTrips

Unlock instant savings with Member Prices

Sign in
Learn more
Feedback

Hotel Xbalamque and Spa Cancun

3.0 star property
Hotel with a full-service spa, near Plaza 28

Choose dates to view prices

Photo gallery for Hotel Xbalamque and Spa Cancun

Interior entrance
Outdoor pool
Theater show
Theater show
Standard Room, 1 Double Bed | Desk

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • Spa
  • Room service
  • Housekeeping
  • 24/7 front desk

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds | Desk

Standard Double Room, 2 Double Beds

Highlights

Air conditioning
TV
Private bathroom
Rainfall showerhead
Daily housekeeping
Desk
Wardrobe or closet
  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | Desk

Standard Room, 1 Double Bed

Highlights

Air conditioning
TV
Private bathroom
Rainfall showerhead
Daily housekeeping
Desk
Wardrobe or closet
  • 323 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room

Superior Room | Living room | TV

Superior Room

Highlights

Air conditioning
TV
Private bathroom
Rainfall showerhead
Bathrobes
Minibar
Daily housekeeping
Desk
  • 452 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Standard

Desk

Double Room Standard

  • Sleeps 2
  • 1 Full Bed(s)

View all photos for Quadruple Room Standard

Desk

Quadruple Room Standard

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Suite With Street View

Desk

Suite With Street View

  • Sleeps 2
  • 1 Queen Bed(s)

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

You may also like

Ad
Body treatments, hydrotherapy, body wraps, body scrubs, facials

Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive

Costa Mujeres
  • On private beach
  • Pool
  • Hot Tub
  • Breakfast included
9.2 out of 10, Wonderful, 309 reviews
The price is $669
includes taxes & fees
$669 per night
Apr 30 - May 1
Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive
Mod logo
Earn OneKeyCash on thousands of hotels when you sign in and book. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Map
Av. Yaxchilan No. 31, Centro, Mza. 18, Lt. 18, SM. 22, Cancun, QROO, 77500
Location: 7.2/10 Good

What's nearby

  • Las Palapas Park - 2 min walk - 0.1 miles
  • Plaza 28 - 11 min walk - 0.6 miles
  • Plaza Las Americas - 3 min drive - 1.9 miles
  • Puerto Cancun Marina Town Center - 5 min drive - 2.3 miles
  • Cancun Mall - 5 min drive - 2.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 21 min drive

Restaurants

  • ‪Pescaditos - ‬2 min walk
  • ‪Cocina Libanesa Sahara - ‬2 min walk
  • ‪La Parrilla - ‬3 min walk
  • ‪100% Natural - ‬2 min walk
  • ‪Cheester - ‬3 min walk

About this property

Hotel Xbalamque and Spa Cancun

Hotel near Plaza 28
You can look forward to a poolside bar, a terrace, and a garden at Hotel Xbalamque and Spa Cancun. Indulge in a massage, a body wrap, and a body treatment at Spa Xbalamqué, the onsite spa. The on-site restaurant, La Adelita, features Mexican cuisine. Free WiFi in public areas is available to all guests, along with a hair salon and car rentals on site.
You'll also find perks like:
  • An outdoor pool
  • Free self parking
  • A porter/bellhop, massage treatment rooms, and free newspapers
  • Laundry services, concierge services, and a 24-hour front desk
  • Guest reviews say great things the helpful staff, first-rate property condition, and location
Room features
All 90 rooms boast comforts such as air conditioning.
Extra conveniences in all rooms include:
  • Bathrooms with rainfall showers and free toiletries
  • TVs with cable channels
  • Wardrobes/closets, daily housekeeping, and desks

Languages

English, Spanish

Similar properties

Outdoor pool

Hotel Maria de Lourdes Cancun

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
7.4 out of 10, Good, 321 reviews
The price is $43
includes taxes & fees
$33 per night
Apr 30 - May 1
Hotel Maria de Lourdes Cancun

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • La Adelita

Things to do

  • Full-service spa
  • Outdoor pool
  • Sauna

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 1 building
  • 3 floors
  • Built in 1990
  • Designated smoking areas

Room amenities

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g., directions)

Access methods

Staffed front desk, private entrance

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Children under 11 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Hotel Xbalamque Resort
Hotel Xbalamque Resort Cancun
Xbalamque
Xbalamque Cancun
Xbalamque Hotel Cancun
Hotel Xbalamque Cancun
Hotel Xbalamque
Hotel Xbalamque Resort Spa

Frequently asked questions

Does Hotel Xbalamque and Spa Cancun have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–8:00 PM.

How much does it cost to stay at Hotel Xbalamque and Spa Cancun?

As of Apr 29, 2025, prices found for a 1-night stay for 2 adults at Hotel Xbalamque and Spa Cancun on Apr 30, 2025 start from $30.72, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Xbalamque and Spa Cancun pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Xbalamque and Spa Cancun?

Self parking is free at this property.

What time is check-in at Hotel Xbalamque and Spa Cancun?

Check-in start time: 3 PM; Check-in end time: anytime.

What time is check-out at Hotel Xbalamque and Spa Cancun?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Hotel Xbalamque and Spa Cancun located?

Located in Downtown Cancun, this spa hotel is within a 15-minute walk of Las Palapas Park and Plaza 28. Mercado 28 and Benito Juarez Municipal Building are also within 10 minutes.

Hotel Xbalamque and Spa Cancun Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 289 out of 1000 reviews
Rating 8 - Good. 275 out of 1000 reviews
Rating 6 - Okay. 196 out of 1000 reviews
Rating 4 - Poor. 103 out of 1000 reviews
Rating 2 - Terrible. 137 out of 1000 reviews

7.2/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

PRASOON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very pleasant experience to stay at the hotel. They upgraded our room to a suite without charging extra.
Stayed 4 nights in Mar 2025

8/10 Good

Yurii

Liked: Cleanliness, staff & service, amenities
Everything was great
Stayed 7 nights in Mar 2025

10/10 Excellent

Tatiyyanah

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! The staff was really nice and it has so many nice restaurants and shops around for exploring. Close to the strip but not too close where you hear all the noises. 10/10 recommend
Stayed 7 nights in Mar 2025

10/10 Excellent

Jesus Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service
Stayed 1 night in Mar 2025

8/10 Good

Nataliia

Liked: Cleanliness, staff & service, amenities
Pretty good
Stayed 7 nights in Mar 2025

10/10 Excellent

Linda

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
very nice spot. Except asked for a new coffee pot for room and never got one, we asked several times
Stayed 1 night in Feb 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay at this hotel was excellent. I did my research beforehand .
Stayed 2 nights in Jan 2025

8/10 Good

Armando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is great value for your money. It is centrally located, close to the ADO terminal
Stayed 1 night in Jan 2025

10/10 Excellent

ROBERTO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price you can't ask for more, everything close, shopping, transportation, dental offices, restaurants, tours
Stayed 3 nights in Dec 2024

6/10 Okay

Hans

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and services is good, just the wifi is not so powerfull in the rooms
Stayed 7 nights in Dec 2024

6/10 Okay

harishkumar

Disliked: Amenities
Older hotel
Stayed 1 night in Nov 2024

6/10 Okay

ALYSSA GAYATRIE

Liked: Staff & service
Disliked: Cleanliness, amenities
Convenient location, sheets were stained, towels old, wahrooms clean but lingering smell. Safe area and friendly staff.
Stayed 5 nights in Nov 2024

10/10 Excellent

Alvaro

Liked: Amenities
I could rest very good at the place.
Stayed 1 night in Aug 2024

8/10 Good

Armine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Harder to get parking because it’s downtown, a few good restaurants around, a market a few minutes walk away. Staff is very nice and helpful, the photos made the room look a little better but still nice for the price. Pool is decent.
Stayed 3 nights in Nov 2024

4/10 Poor

Luke

Liked: Staff & service
The staff were great and really helpful. The hotel itself was underwhelming. It looks like it was built in the 90s and not kept up. If you need a place to crash for the night it’s ok. If you’re staying there for more than one night you might want to reconsider.
Stayed 1 night in Dec 2024

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location close to public transportation is perfect
Stayed 7 nights in Feb 2024

10/10 Excellent

agnieszka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spend really good time. Everyone was very friendly And around is so many good foods
Stayed 7 nights in Jun 2024

8/10 Good

Rosa Alba Ureña

Liked: Staff & service
Good place, a bit far from everything
Stayed 3 nights in Sep 2024

10/10 Excellent

Kai

Liked: Cleanliness, staff & service, amenities
I really enjoyed staying here. There was a Mayan theme throughout the hotel. The spa was nice and affordable and the pool open all night was fun. They are under some construction (but some who might be upset over this might not be as focused on the fun parts of their vacation) which is noticeable but didn’t mess with my stay. The staff was so attentive and friendly, they went above and beyond to check in with us. There are close restaurants and cafes, and it’s close to the beach or to travel to Isla Mujeres. wished there were more towels (we got one ant an time) and the lighting was dim. I would definitely recommend this place to others. Be prepared for a lively night life too.
Stayed 4 nights in Dec 2024

10/10 Excellent

Aysegul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is convenient and offers enough for the amount they charge. Staff are helpful, place is clean. The only thing is that it’s an old building so expect abit of usual maintenance issues.
Stayed 4 nights in Sep 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute hotel!! Friendly staff
Stayed 2 nights in Feb 2024

2/10 Terrible

Harry

Disliked: Cleanliness, amenities, property conditions & facilities
Rude staff
Stayed 2 nights in Nov 2024

6/10 Okay

Vivian

The A/C not good, very noise and no cooling very well
Stayed 3 nights in Jan 2025

10/10 Excellent

Katarzyna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and accomodating front desk. porter walks you to your room carrying your suitcase. Love the decorations. its so differe. Located in the middle of the ciy. Single room tad small , and bathroom I can smell a lil the sewer back up... but I closed the door , no smell in the room.They also have the spa at the property. The massageses are to die for. room
Stayed 1 night in Nov 2024

2/10 Terrible

Sanjuanita Rodriguez

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel was ugly and dirty and smelled horrible
Stayed 6 nights in Sep 2024