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The Queen at Chester Hotel, BW Premier Collection

4.0 star property
Victorian hotel with a 24-hour front desk and a restaurant

Choose dates to view prices

Photo gallery for The Queen at Chester Hotel, BW Premier Collection

Front of property
Terrace/patio
Family Room, 2 Double Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets
Lounge
Lounge

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Air conditioning
  • Bar
  • Parking available
  • Pet friendly

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Separate bedroom
Shower/tub combination
Hair dryer
Bathrobes
  • 517 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 2 Twin Beds, Non Smoking (Shower Only)

Combined shower/tub, hair dryer, towels, soap

Executive Room, 2 Twin Beds, Non Smoking (Shower Only)

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Shower/tub combination
Hair dryer
Bathrobes
Private bathroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Room, 1 Double Bed, Non Smoking (Shower Only)

Executive Room, 1 Double Bed, Non Smoking (Shower Only) | Desk, iron/ironing board, free WiFi, bed sheets

Executive Room, 1 Double Bed, Non Smoking (Shower Only)

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Shower/tub combination
Hair dryer
Bathrobes
Private bathroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Standard Room, 2 Twin Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Twin Beds, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Separate bedroom
Hair dryer
Private bathroom
Shower/tub combination
  • 377 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Double Bed, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Separate bedroom
Hair dryer
Private bathroom
Shower/tub combination
  • 237 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Junior Suite, 1 King Bed, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Shower/tub combination
Hair dryer
Bathrobes
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed)

Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed) | Desk, iron/ironing board, free WiFi, bed sheets

Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed)

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Shower/tub combination
Hair dryer
Bathrobes
Private bathroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room) | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Double Bed, Non Smoking (Small Room)

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Hair dryer
Private bathroom
Shower/tub combination
Coffee/tea maker
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed, Non Smoking

Deluxe Room, 1 Double Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Deluxe Room, 1 Double Bed, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Shower/tub combination
Hair dryer
Bathrobes
Private bathroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 2 Double Beds, Non Smoking

Family Room, 2 Double Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Family Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Hair dryer
Private bathroom
Shower/tub combination
Coffee/tea maker
  • Sleeps 4
  • 2 Double Beds

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Exterior

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The price is $122
includes taxes & fees
$102 per night
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About the neighborhood

Map
City Rd, Chester, England, CH1 3AH

What's nearby

  • Grosvenor Park - 8 min walk - 0.4 miles
  • Chester Cathedral - 15 min walk - 0.8 miles
  • Chester City Walls - 16 min walk - 0.9 miles
  • Chester Racecourse - 3 min drive - 1.4 miles
  • Chester Zoo - 6 min drive - 3.3 miles

Getting around

  • Chester Station - 1 min walk
  • Chester (CEG-Hawarden) - 24 min drive

Restaurants

  • ‪Town Crier - ‬1 min walk
  • ‪Istanbul BBQ - ‬6 min walk
  • ‪The Old Harkers Arms - ‬5 min walk
  • ‪The Deva Tap - ‬4 min walk
  • ‪Hoole Fish Bar - ‬7 min walk

About this property

The Queen at Chester Hotel, BW Premier Collection

Upscale hotel near Chester City Walls
Located close to Chester Racecourse, The Queen at Chester Hotel, BW Premier Collection provides a terrace, a garden, and dry cleaning/laundry services. The on-site restaurant, Kings Quarters, offers breakfast and dinner. In addition to a fireplace in the lobby and a bar, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Breakfast (surcharge), self parking (surcharge), and express check-out
  • Concierge services, an elevator, and outdoor furniture
  • Smoke-free premises, wedding services, and a banquet hall
  • Guest reviews give top marks for the breakfast, helpful staff, and location
Room features
All 218 rooms include comforts such as 24-hour room service and air conditioning, as well as thoughtful touches like free WiFi. Guest reviews highly rate the clean, comfortable rooms at the property.
More conveniences in all rooms include:
  • Bathrooms with showers and shower/tub combinations
  • TVs with digital channels
  • Coffee/tea makers, heating, and daily housekeeping

Languages

English, Hindi, Polish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Uncovered self parking on site (GBP 15 per night)

Food and drink

  • Daily on-the-go breakfast available 6:30 AM to 9:30 AM for a fee: GBP 16.95 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Cocktail Bar
  • Kings Quarters

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 7 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 50.00 per pet, per day
Service animals are welcome, and are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 30 per night
Cribs (infant beds) are available for GBP 15 per night

Property payment types

Important information

Optional extras

  • Fee for to-go breakfast: approximately GBP 16.95 per person
  • Uncovered self parking fee: GBP 15 per night
  • Pet fee: GBP 50.00 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: GBP 15 per night
  • Rollaway bed fee: GBP 30 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property

Property is also known as

Hallmark Hotel Queen Chester
Premier Queen
Premier Queen Hotel
Queen Hotel
Chester Hotel Queen
Queen Hotel Chester
Queens Hotel Chester
Hallmark Hotel Queen
Hallmark Queen Chester
Hallmark Hotel The Queen
Hallmark Hotel The Queen Chester
The Queen at Chester BW Premier Collection
The Queen at Chester Hotel, BW Premier Collection Hotel
The Queen at Chester Hotel, BW Premier Collection Chester
The Queen at Chester Hotel, BW Premier Collection Hotel Chester

Frequently asked questions

Is The Queen at Chester Hotel, BW Premier Collection pet-friendly?

Yes, pets are allowed at this property. There's a fee of GBP 50.00 per pet, per day. Service animals are exempt from fees.

How much does it cost to stay at The Queen at Chester Hotel, BW Premier Collection?

As of Apr 28, 2025, prices found for a 1-night stay for 2 adults at The Queen at Chester Hotel, BW Premier Collection on May 18, 2025 start from $82.99, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Queen at Chester Hotel, BW Premier Collection?

Self parking is available for GBP 15 per night.

What time is check-in at The Queen at Chester Hotel, BW Premier Collection?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at The Queen at Chester Hotel, BW Premier Collection?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is The Queen at Chester Hotel, BW Premier Collection located?

Located in the heart of Chester, this hotel is within 1 mi (2 km) of Grosvenor Park, Chester City Walls, and Chester Racecourse. Chester Zoo is 2.7 mi (4.3 km) away. Chester Station is only a 1-minute walk.

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The Queen at Chester Hotel, BW Premier Collection Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 537 out of 1003 reviews
Rating 8 - Good. 272 out of 1003 reviews
Rating 6 - Okay. 111 out of 1003 reviews
Rating 4 - Poor. 48 out of 1003 reviews
Rating 2 - Terrible. 35 out of 1003 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay.
Stayed 1 night in Feb 2025

10/10 Excellent

Lily

Liked: Cleanliness, staff & service, property conditions & facilities
Definitely recommend to my friends.
Stayed 2 nights in Apr 2025

10/10 Excellent

Douglas

Liked: Staff & service, property conditions & facilities
Reception staff were particularly efficient and friendly
Stayed 2 nights in Apr 2025

6/10 Okay

James

Liked: Cleanliness, staff & service
Disliked: Amenities
Good value and location, rooms were a bit tired however and facilities were often closed. Good, quiet outdoor area with cat.
Stayed 3 nights in Apr 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel ideal for our train journey and less than 10 minutes walk to city centre. Can’t wait to stay again.
Stayed 2 nights in Mar 2025

8/10 Good

Perry

Liked: Cleanliness, staff & service, amenities
Good location, helpful and friendly staff. Rooms are in no way soundproof which coupled with creaky floors above the room,in the room and the corridors outside the room made for a restless stay.
Stayed 2 nights in Apr 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Staff bent over backwards to cater to our needs which had changed since first booking. All staff very friendly and efficient. Would definitely stay again.
Stayed 3 nights in Mar 2025

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel.very friendly. Would definitely recommend.
Stayed 1 night in Feb 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Fab place. Staff were friendly and helpful
Stayed 2 nights in Mar 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Stayed 2 nights in Dec 2024

10/10 Excellent

Jane

Lovely large rooms with the addition of a deep bath and separate shower.
Stayed 1 night in Mar 2025

8/10 Good

Eira

Liked: Cleanliness, property conditions & facilities
I have stayed here a couple of times and enjoyed it very much. The only comment I would make is that it seems understaffed at times, a long wait to check in, which was needless really if there was more staff
Stayed 1 night in Feb 2025

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in Dec 2024

8/10 Good

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely large room, clean and great value for money in a good location! Only niggle was that it took a long time to check in, we queued for 25/30 mins despite filling in the pre-check in form - would be great to have a quicker option for those who have completed that.
Stayed 1 night in Feb 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay

Brilliant Staff at reception very professional and knowledgeable
Stayed 1 night in Dec 2024

10/10 Excellent

Miss farrah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Great stay very lovely hotel to stay in
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay

We booked a suite with a sofa bed and a basic double room, to accommodate our family, and both rooms were excellent. Very comfortable and clean. Great location, great staff. We would absolutely stay here again!
Stayed 2 nights in Dec 2024

10/10 Excellent

Anthony

Really nice relaxing stay.👍😉
Stayed 1 night in Sep 2024

8/10 Good

Christine

Beautiful hotel very clean lovely food we had a great stay and will definitely going back in the summer the only thing we didn’t expect was you have to pay for parking I didn’t read anything about it when I was booking the hotel so when you add it to your stay could put people off booking
Stayed 1 night in Jan 2025

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

This is a beautiful hotel, very well maintained and the staff were very friendly and helpful. The choice and freshness of the breakfast was lovely. Ideally located near the train station and within easy walking distance to the center of town but far enough away to be lovely and peaceful. Excellent
Stayed 2 nights in Jan 2025

10/10 Excellent

Jeremy

Liked: Staff & service, property conditions & facilities
Convenient for me, as a non driver been near the railway station, good clean room, nice food and friendly and helpful staff.
Stayed 4 nights in Nov 2024

10/10 Excellent

Linda

We have been to this hotel numerous times and always found everything to be first rate. Lovely staff and great rooms
Stayed 1 night in Oct 2024

8/10 Good

Janice

Liked: Staff & service, property conditions & facilities
Good location staff very helpful and wonderful breakfast
Stayed 2 nights in Aug 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed at this hotel many times now and will keep on the staff are really friendly and the rooms I have stayed in have always been nice and clean
Stayed 1 night in Oct 2024

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and attractive hotel
Stayed 1 night in Sep 2024