Gylen Castle Tours

The staff were very friendly and professional and the breakfasts were of a good standard .and the position of the hotel was very good. The public rooms were generally fine but there are parts that are ready for refurbishment. Our standard bedroom had a bathroom that was in need of urgent replacement although it was clean

This hotel was conveniently located and the hotel itself looks impressive from the outside. We stayed in a family suite which is in more of a motel-type building behind the parking lot. The room was spacious, but felt like it needed updating. The water pressure in the shower was not great and the water temperature was pretty inconsistent - the first morning (very early) I had a cold shower, the second day (later in the morning) it was just warm enough, and on the third day it was a good temperature for me, but my husband's shower wasn't hot enough. There were ants in the suite. They provide the makings for tea and hot chocolate in the room, which was really nice, but when the cleaning service came in they did not switch out our dirty hot chocolate mugs and spoons for clean ones. There are no fridges in the rooms; however, the staff were happy to store some food we bought, for a day trip the next day, in the hotel fridge overnight which was really nice. Our door would not lock on our first day and a repair person was called and there within 10 minutes. So service was good when you approached with a problem, and front desk staff was friendly. We had the breakfast buffet on our last day and it was excellent! The pool was also a really nice feature and we used it twice. It was quiet and safe and we had a pleasant stay.

Didn’t like the fact that there was no ramp to carry your luggage up to the entranceway. Not a big deal though. Hotel is old, but well kept.