Playa del Carmen Vacations from $743

I love the hotel, it needs a little update but in general I think it’s a great place, staff is very nice and helpful, I would have liked that it had another restaurant. It has one of the best beaches in Cancun, quiet and clean, very safe area and extremely convenient.

This hotel was great, very relaxing and zen. The location was perfect, not too close to the downtown, but easy 15 mins walk. Staff was very attentive and catering.

First time at an all inclusive so didn’t know what to expect. After 1 week being at the property I would go back to this location. First, the area is huge - this was confusing at the start but after a few days we got the hang of it. The hotel did try and upcharge us for a different room for 50$usd a night but we declined as we didn’t need to be closer to the pool. The hotel is connected with 2 other properties, so you have access to those restaurants and pools. The images on Expedia might include those from the other hotels, same with amenities. Marina is the hotel that everything happens at during the day, a lot more energy. If you want quiet look at the other two locations. Second, food options were great at all restaurants and we were always able to book a restaurant for evenings. Third, staff was very friendly everywhere from front desk to housekeeping etc. Fourth, it was clean. AC wasn’t super cold but was adequate and there was a fan in our room. No issues with temperature because of this. Fifth, Be Aware: we got a double queen room (fam of 4) and one bed was a queen, one bed was a Murphy bed. Much harder mattress and more uncomfortable. Our kids slept on the drop down bed so wasn’t an issue but I was expecting 2x full queens so I was surprised about this and feel it should be made known before hand. Lastly, beach is meh as other say too… we swam in the water but it’s nothing to be focused on. There’s lots of pools so no stress. Overall, 5* I would bring fam back!!

Loved the luxury! We had platinum. It gave us access to lounges and a butler. Our butler Hugo was fabulous! Food was delicious and never had long waits. Infinity pool was awesome. Wear lots of sunscreen.

excellent service and very nice room for Tulum.