Puerto Aventuras Vacations from $338

Nice place, a little noisy around during the afternoon. Breakfast was ... not ok.

I love the hotel, it needs a little update but in general I think it’s a great place, staff is very nice and helpful, I would have liked that it had another restaurant. It has one of the best beaches in Cancun, quiet and clean, very safe area and extremely convenient.

We really enjoyed our stay at UMI. The hotel is well located and close to some of the best restaurants in the zona hotelera so you don’t need a car/taxi. Overall the hotel looks amazing and it’s just jungle around you. The room is very well kept with modern minimalist furniture and open floor plan. The restaurant offer slightly pricy but great food with a mix of international dishes with a few Mexican gems. The staff is very welcoming and available. Sometimes it’s hard to get them if you’re staying at the beach club beach club as they don’t walk often around there. Considering the hotel has been open only for c 1 year, there are a few things to improve: 1) hairdryer (there are not as many as the rooms so one night we had to wait for someone else to finish using it which for the price we are paying for the room is not acceptable); 2) we often had to ask for a refill of the shampoo and shower gel as they are little and don’t allow more than 3 showers per day. The staff was very fast to take the additional ones to us though. 3) there are very few shady spots at the beach cloud which is not entirely convenient considering how strong the sun can be. 4) the prices of extra services (eg tours, massages, taxis) book via the hotel are extortionate and circa double what you can easily find outside.

First time at an all inclusive so didn’t know what to expect. After 1 week being at the property I would go back to this location. First, the area is huge - this was confusing at the start but after a few days we got the hang of it. The hotel did try and upcharge us for a different room for 50$usd a night but we declined as we didn’t need to be closer to the pool. The hotel is connected with 2 other properties, so you have access to those restaurants and pools. The images on Expedia might include those from the other hotels, same with amenities. Marina is the hotel that everything happens at during the day, a lot more energy. If you want quiet look at the other two locations. Second, food options were great at all restaurants and we were always able to book a restaurant for evenings. Third, staff was very friendly everywhere from front desk to housekeeping etc. Fourth, it was clean. AC wasn’t super cold but was adequate and there was a fan in our room. No issues with temperature because of this. Fifth, Be Aware: we got a double queen room (fam of 4) and one bed was a queen, one bed was a Murphy bed. Much harder mattress and more uncomfortable. Our kids slept on the drop down bed so wasn’t an issue but I was expecting 2x full queens so I was surprised about this and feel it should be made known before hand. Lastly, beach is meh as other say too… we swam in the water but it’s nothing to be focused on. There’s lots of pools so no stress. Overall, 5* I would bring fam back!!

Beautiful and clean property with friendly and attentive staff. Only drawback is the mediocre food.