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Hyatt House Richmond / Short Pump

3.0 star property
Hotel connected to a shopping center in Richmond with free breakfast

Choose dates to view prices

Photo gallery for Hyatt House Richmond / Short Pump

Exterior
Deluxe Suite, 1 Bedroom, Kitchen | Premium bedding, in-room safe, desk, laptop workspace
Executive Suite, 1 King Bed, Bathtub, Corner | Premium bedding, in-room safe, desk, laptop workspace
Premium bedding, in-room safe, desk, laptop workspace
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

8.6 out of 10
Guests loved the amenities.
  • Bar
  • Gym
  • Laundry
  • Housekeeping
  • Free WiFi

Room options

Check availability for these dates
Tonight
May 2 - May 3
Check availability for tonight May 2 - May 3
Tomorrow
May 3 - May 4
Check availability for tomorrow May 3 - May 4
Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Premium bedding
Shower/tub combination
Designer toiletries
Private bathroom
  • City view
  • 398 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
Dining table
Flat-screen TV
Separate bedroom
  • City view
  • 680 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Kitchenette

Studio Suite, 1 King Bed with Sofa bed, Kitchenette | Premium bedding, in-room safe, desk, laptop workspace

Studio Suite, 1 King Bed with Sofa bed, Kitchenette

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Kitchenette
Full-sized refrigerator/freezer
Dishwasher
Flat-screen TV
Premium bedding
  • City view
  • 416 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 King Bed, Bathtub, Corner

Premium bedding, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed, Bathtub, Corner

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
Dining table
Flat-screen TV
Separate bedroom
  • City view
  • 680 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible)

Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible) | Premium bedding, in-room safe, desk, laptop workspace

Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Kitchenette
Full-sized refrigerator/freezer
Dishwasher
Flat-screen TV
Premium bedding
  • City view
  • 416 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite, 1 Bedroom, Kitchen

Deluxe Suite, 1 Bedroom, Kitchen | Premium bedding, in-room safe, desk, laptop workspace

Deluxe Suite, 1 Bedroom, Kitchen

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Full-sized refrigerator/freezer
Dishwasher
Flat-screen TV
  • City view
  • 529 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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8.4 out of 10, Very Good, 1,296 reviews
The price is $177
includes taxes & fees
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About the neighborhood

Map
11800 W Broad Street, Richmond, VA, 23233
Location: 8.0/10 Very good

What's nearby

  • Short Pump Town Center - 3 min walk - 0.2 miles
  • Henrico Doctors' Hospital - 12 min drive - 7.9 miles
  • University of Richmond - 14 min drive - 8.6 miles
  • Lewis Ginter Botanical Garden - 15 min drive - 9.9 miles
  • Virginia Commonwealth University - 18 min drive - 12.8 miles

Getting around

  • Richmond Staples Mill Road Station - 19 min drive
  • Richmond Intl. Airport (RIC) - 30 min drive

Restaurants

  • ‪Cookout - ‬13 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Burger King - ‬11 min walk
  • ‪Chick-fil-A - ‬4 min walk
  • ‪Casa del Barco - Short Pump Town Center - ‬5 min walk

About this property

Hyatt House Richmond / Short Pump

Hotel near Short Pump Town Center
Consider a stay at Hyatt House Richmond / Short Pump and take advantage of a free breakfast buffet, a grocery/convenience store, and a rooftop terrace. Stay connected with free in-room WiFi, and guests can find other amenities such as a firepit and dry cleaning/laundry services.
You'll also find perks like:
  • Free self parking
  • Express check-out, a banquet hall, and smoke-free premises
  • A 24-hour front desk, a front-desk safe, and meeting rooms
  • Guest reviews speak highly of the breakfast, helpful staff, and proximity to shopping
Room features
All 134 rooms include comforts such as premium bedding and laptop-friendly workspaces, in addition to thoughtful touches like free WiFi and desk chairs. Guest reviews speak positively of the clean rooms at the property.
Extra conveniences in all rooms include:
  • Designer toiletries and hair dryers
  • 42-inch flat-screen TVs with premium channels
  • Wardrobes/closets, microwaves, and coffee/tea makers

Languages

English, Spanish

Similar properties

Lobby

Drury Plaza Hotel Richmond

  • Pool
  • Hot Tub
  • Breakfast included
  • Pet friendly
9.6 out of 10, Exceptional, 2,664 reviews
The price is $147
includes taxes & fees
$126 per night
May 8 - May 9
Drury Plaza Hotel Richmond

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge

Restaurants on site

  • H Bar

Things to do

  • 24-hour gym

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 1,755 square feet of conference space
  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Firepit
  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Hardwood flooring in room
  • Lever door handles
  • Thin carpet in room
  • Tile flooring in room
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2009
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • MP3 dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

HYATT house Hotel Richmond-West
HYATT house Richmond-West
HYATT house Richmond-West Hotel
HYATT house Richmond West
HYATT house Richmond West
Hyatt House Richmond / Short Pump Hotel
Hyatt House Richmond / Short Pump Richmond
Hyatt House Richmond / Short Pump Hotel Richmond

Frequently asked questions

Is Hyatt House Richmond / Short Pump pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hyatt House Richmond / Short Pump?

As of May 2, 2025, prices found for a 1-night stay for 2 adults at Hyatt House Richmond / Short Pump on May 18, 2025 start from $119.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hyatt House Richmond / Short Pump?

Self parking is free at this property.

What time is check-in at Hyatt House Richmond / Short Pump?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at Hyatt House Richmond / Short Pump?

Check-out is at noon.

Where is Hyatt House Richmond / Short Pump located?

Located in Short Pump, this hotel is steps from Short Pump Town Center and 2.4 mi (3.9 km) from Sheltering Arms Institute. Elk's Lodge and Virginia Hospital & Health are also within 6 mi (10 km).

Hyatt House Richmond / Short Pump Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 635 out of 1004 reviews
Rating 8 - Good. 214 out of 1004 reviews
Rating 6 - Okay. 75 out of 1004 reviews
Rating 4 - Poor. 45 out of 1004 reviews
Rating 2 - Terrible. 35 out of 1004 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Apr 2025

10/10 Excellent

Keun Yeong

Liked: Cleanliness, staff & service, property conditions & facilities
Really clean Everyone was nice whose working for hotel Especially breakfast was great
Stayed 2 nights in Apr 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Professional, courteous staff, clean room, easy check in / check out.
Stayed 1 night in Apr 2025

10/10 Excellent

Crystal

Liked: Amenities
All the staff was pleasant. Great location!
Stayed 1 night in Apr 2025

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location:very good
Stayed 8 nights in Mar 2025

10/10 Excellent

Calvin

Liked: Staff & service, amenities, property conditions & facilities
The property was very pleasant
Stayed 1 night in Apr 2025

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice! Clean, easy check in and out process.
Stayed 2 nights in Apr 2025

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location of the Hyatt hotel, great staff and enjoyed having breakfast each day.
Stayed 3 nights in Mar 2025

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here before, great location very nice hotel and friendly staff
Stayed 1 night in Mar 2025

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed at this property when visiting my family in the area. Having 2 young children, this hotel is so convenient to so many things, including a play place at Short Pump and we get to walk around with the kids.
Stayed 1 night in Apr 2025

10/10 Excellent

jason

Liked: Amenities
Always have a great stay when we’re in town
Stayed 1 night in Feb 2025

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Feb 2025

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Location is excellent!
Stayed 1 night in Mar 2025

10/10 Excellent

SHARON

Liked: Amenities, property conditions & facilities
Nice, clean, friendly and conveniently located
Stayed 1 night in Mar 2025

10/10 Excellent

Talisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were pleasant.Breakfast was great. Rooms were very nice and it was peaceful. Beds wee comfortable and loved the kitchenette setup. Shower felt good. Very nice hotel! And loved the coffee much as you wanted. Stay was great!
Stayed 3 nights in Apr 2025

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 1 night in Feb 2025

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stay! Will definitely stay again.
Stayed 1 night in Jan 2025

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel had easy check in , staff super polite and always available. Great access to the mall and restaurants.
Stayed 2 nights in Feb 2025

10/10 Excellent

Nolan

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and well run. Disappointed there was no pool.
Stayed 2 nights in Apr 2025

10/10 Excellent

jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place!!
Stayed 1 night in Dec 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility, nice, clean, safe!
Stayed 1 night in Feb 2025

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location by the comedy club. Friendly staff.
Stayed 1 night in Feb 2025

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities
check in was a breeze and the gentlemen was very nice
Stayed 2 nights in Feb 2025

10/10 Excellent

Arius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was wonderful. Definitely would book again.
Stayed 4 nights in Feb 2025

4/10 Poor

Nicole R

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Breakfast was good. Staff was pleasant. I didn't like that this hotel sat in the parking lot of a busy mall. I couldn't enjoy the fire on the patio in the evenings, not only did they shut the patio at 8pm every night but the fire was never even lit. People like to enjoy a fire at night so it makes no sense that they close the patio before dark!
Stayed 4 nights in Apr 2025