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Hotel Novotel Santiago Vitacura

4.0 star property
Family-friendly hotel with a fitness center and a 24-hour business center

Choose dates to view prices

Photo gallery for Hotel Novotel Santiago Vitacura

Front of property - evening/night
Indoor pool
Sports facility
Superior Room, 1 Queen Bed | Premium bedding, pillowtop beds, minibar, in-room safe
Rooftop terrace

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Room service
  • Pet friendly
  • Gym
  • Breakfast available

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed | Premium bedding, pillowtop beds, minibar, in-room safe

Superior Room, 1 Queen Bed

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
  • 291 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room, 2 Twin Beds

Standard Twin Room, 2 Twin Beds | Premium bedding, pillowtop beds, minibar, in-room safe

Standard Twin Room, 2 Twin Beds

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
  • 291 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Room, 1 Queen Bed

Executive Room, 1 Queen Bed | Premium bedding, pillowtop beds, minibar, in-room safe

Executive Room, 1 Queen Bed

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
  • 291 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed with Sofa bed

Standard Room, 1 Queen Bed with Sofa bed | Premium bedding, pillowtop beds, minibar, in-room safe

Standard Room, 1 Queen Bed with Sofa bed

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
  • 291 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

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About the neighborhood

Map
Av Americo Vespucio Norte 1630, Vitacura, Santiago, Region Metropolitana, 7630340

What's nearby

  • Parque Araucano - 15 min walk - 0.8 miles
  • Parque Arauco Mall - 15 min walk - 0.9 miles
  • KidZania Santiago - 4 min drive - 2.2 miles
  • Clinica Alemana - 6 min drive - 3.4 miles
  • Costanera Center - 6 min drive - 3.6 miles

Getting around

  • Manquehue Station - 4 min drive
  • Parque Almagro Station - 14 min drive
  • Santiago Intl. Airport (SCL) - 28 min drive

Restaurants

  • ‪El Honesto Mike-Vitacura - ‬3 min walk
  • ‪Hotel Río Bidasoa - ‬4 min walk
  • ‪Pizzeria Tio Tomate - ‬5 min walk
  • ‪Vitacura - ‬3 min walk
  • ‪Vietnam Discovery - ‬4 min walk

About this property

Hotel Novotel Santiago Vitacura

Upscale family-friendly hotel near Parque Arauco Mall
Located close to Ralli Museum and KidZania Santiago, Hotel Novotel Santiago Vitacura provides a terrace, a garden, and a playground. The on-site international cuisine restaurant, 365, offers breakfast, lunch, dinner, and garden views. Free in-room WiFi is available to all guests, along with an arcade/game room and dry cleaning/laundry services.
You'll also enjoy the following perks during your stay:
  • An indoor pool
  • Buffet breakfast (surcharge), bike rentals, and a 24-hour front desk
  • Smoke-free premises, a front-desk safe, and concierge services
  • A vegetable garden, a reception hall, and meeting rooms
  • Guest reviews say great things about the helpful staff
Room features
All 144 individually furnished rooms include comforts such as 24-hour room service and premium bedding, in addition to perks like laptop-friendly workspaces and air conditioning.
Extra conveniences in all rooms include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and shower/tub combinations
  • 42-inch LCD TVs with cable channels
  • Separate sitting areas, daily housekeeping, and desks

Languages

English, Portuguese, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Wheelchair-accessible parking available
  • Onsite parking options include a carport

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CLP 14,200 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • 365
  • 365

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Free children's club
  • Gym
  • Indoor pool
  • Playground

Family friendly

  • Arcade/game room
  • Free children's club
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Conference center (2,508 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from January 31 2025 to April 6 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CLP 10000 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 33 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 16 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CLP 30000.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CLP 14200 per person
  • Pet fee: CLP 10000 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CLP 30000.0 per night
  • A facilities fee includes use of: sauna; fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Parking height restrictions apply
Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Novotel Santiago Vitacura
Novotel Santiago Vitacura
Novotel Santiago Vitacura Hotel Santiago
Santiago Novotel
Novotel Santiago Vitacura
Hotel Novotel Santiago Vitacura Hotel
Hotel Novotel Santiago Vitacura Santiago
Hotel Novotel Santiago Vitacura Hotel Santiago

Frequently asked questions

Does Hotel Novotel Santiago Vitacura have a pool?

Yes, this property has an indoor pool. The pool will be unavailable from January 31 2025 to April 6 2025 (dates subject to change).

How much does it cost to stay at Hotel Novotel Santiago Vitacura?

As of Apr 29, 2025, prices found for a 1-night stay for 2 adults at Hotel Novotel Santiago Vitacura on May 11, 2025 start from $86.08, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Novotel Santiago Vitacura pet-friendly?

Yes, this property allows cats and dogs (limit 2 total) with a maximum weight of up to 33 lbs per pet. There's a fee of CLP 10000 per pet, per night. Service animals are exempt from fees.

What time is check-in at Hotel Novotel Santiago Vitacura?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Hotel Novotel Santiago Vitacura?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Hotel Novotel Santiago Vitacura located?

This family-friendly Santiago hotel is located near the airport, within 1 mi (2 km) of Ralli Museum, Parque Araucano, and Parque Arauco Mall. Bicentennial Park and KidZania Santiago are also within 1 mi (2 km). Military Academy Station is 25 minutes by foot and Alcantara Station is 26 minutes.

Hotel Novotel Santiago Vitacura Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 255 out of 568 reviews
Rating 8 - Good. 209 out of 568 reviews
Rating 6 - Okay. 60 out of 568 reviews
Rating 4 - Poor. 30 out of 568 reviews
Rating 2 - Terrible. 14 out of 568 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

JORGE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel... good breakfast! Very nice restaurant and lobby area
Stayed 2 nights in Nov 2024

10/10 Excellent

Xiaodong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good price, service and location.
Stayed 4 nights in Nov 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for a quick overnight trip to the city
Stayed 1 night in Nov 2024

10/10 Excellent

Jean-Michel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place Very good hôtel with nice services
Stayed 7 nights in Aug 2023

10/10 Excellent

Francisco J

Liked: Cleanliness, staff & service, property conditions & facilities
very accesible facility, friendly and attentive staff. great rooms with ample space
Stayed 2 nights in Jun 2023

10/10 Excellent

ALVARO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All. Wry good, I will return
Stayed 2 nights in Aug 2024

10/10 Excellent

Benedict

Liked: Staff & service, room comfort

Very considerate for traveler's comfort

Very good friendly service. Very considerate and thoughtful to offer customers' extra comfort during their trip
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is very friendly and helpfu, recommeding and explaining the attractions, ATM, public transportions, and supermarkets. Let me stay till 2 pm without additional charge since my flight was departuring at night.
Stayed 1 night in Jan 2024

8/10 Good

Glen

Liked: Staff & service, property conditions & facilities, room comfort
Air conditioning has been a problem in the rooms at both propertys. This one in santiago and the one in Vina del mar. Not sure why but its uncomfortable to sleep with the room temperature being 24-25c. What i dont understand is the ac works in all the common areas. Maintenance tried to fix but no sucess.
Stayed 2 nights in Nov 2024

8/10 Good

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the Location and the cleanliness of the rooms. I did not like the service at the restaurant, and the cold coffee all the time during the breakfast.
Stayed 7 nights in Aug 2022

10/10 Excellent

Mylene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a bit out of the way. It’s about a 20 walk to the nearest mall (where I took the hop on/hop off bus. But I walked around the the nearby restaurants by myself (female) and never once felt unsafe. The staff were really great and the room was really clean and comfortable. Totally recommend if you don’t mind being away from the action.
Stayed 4 nights in Apr 2024

10/10 Excellent

PHOEBE

I would like to suggest adding a sink in the toilet room. This will make it much more convenient.
Stayed 1 night in Feb 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Thank you for the comfortable stay

Great location. Within close walking proximity to malls. Long walk to Centro, but has nice views along the way. The staff this morning was so extra helpful. I dont have the Uber App. But one of the staff found a way to Uber me to the airport in time. Top notch customer sevice!
Stayed 2 nights in Feb 2024

10/10 Excellent

edwuar

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Oct 2023

6/10 Okay

Andre

Liked: Cleanliness, staff & service

Not best choice for now

The hotel is 20 years old and you can see that in the room and amenities. The bathroom is dated and stained. Noise from 9 am through 6 pm. The 6th flour is under renovation so it was not a pleasant stay.
Stayed 1 night in Apr 2024

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room wasn’t on a normal hotel standart and cleanliness was not good either. Hotel service was very friendly and good though. Not sure if we were just unlucky with the room?
Stayed 2 nights in Nov 2022

2/10 Terrible

Crystal

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is under renovation which means drilling, buzzing and all sorts from 9am-6pm. The wifi is super poor also in the rooms. The biggest problem is the front desk staff. They must realize that renovations on site are not pleasant for any guest but they have zero empathy. Their response is - just deal with it. That's fine but you are in a customer service role. Show some empathy, kindness and consideration. Guests are still paying to stay at the hotel. A drunk group woke us up at 2am. The reception did not answer the phone. They partied and made noise for a good amount of time. Would not recommend this hotel until they finish renovations.
Stayed 1 night in Sep 2024

8/10 Good

Carlos

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Han

Stayed 1 night in Mar 2025

8/10 Good

cesar

Liked: Staff & service, property conditions & facilities
Buen precio
Stayed 3 nights in Feb 2025

10/10 Excellent

Andrés

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Lídia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muito bom

Hotel novo, bom café da manhã e super bem localizado! Ótimo custo benefício
Stayed 4 nights in Jan 2025

10/10 Excellent

Oscar Hitoshi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Confortável e excelente localização

Camas e roupas de cama super confortáveis . Quarto muito limpo . Atendimento do recepção e camareiras muito bom. Atendimento do rapaz do bar a noite que trabalha a noite já nem tanto , como estava próximo às 22:00hrs nos atendeu super mal e pasmem só queríamos uma água com gás , foi grosseiro e falou que não tinha mais copo e devido ao horário iria vender somente para consumir no quarto , até aí tudo bem mas fomos mal atendidos com sua má educação. Café da manhã bom.
Stayed 2 nights in Jan 2025

10/10 Excellent

Sergio

Stayed 7 nights in Dec 2024

10/10 Excellent

Josilei

Stayed 4 nights in Dec 2024