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Hard Rock Hotel Cancun - All Inclusive

4.5 star property
Luxury property on the beach, with outdoor pool

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Photo gallery for Hard Rock Hotel Cancun - All Inclusive

Outdoor pool, pool umbrellas, sun loungers
Premium bedding, down comforters, free minibar, in-room safe
Golf
Yoga
Reception
VIP Access

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Pet friendly
  • Spa
  • Room service

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Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Deluxe Family Lagoon View (Two Bedroom)

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Family Lagoon View (Two Bedroom)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Down duvet
Blackout drapes/curtains
Premium bedding
  • Lagoon view
  • 861 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Lagoon view double

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Lagoon view double

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Down duvet
Blackout drapes/curtains
Premium bedding
  • Lagoon view
  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Room, 2 Double Beds

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Down duvet
Blackout drapes/curtains
Premium bedding
  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Room, 1 King Bed

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Down duvet
Blackout drapes/curtains
Premium bedding
  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Lagoon view king

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Lagoon view king

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Down duvet
Blackout drapes/curtains
Premium bedding
  • Lagoon view
  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View King

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Ocean View King

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Down duvet
Blackout drapes/curtains
Premium bedding
  • Ocean view
  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View Double

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Ocean View Double

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Down duvet
Blackout drapes/curtains
Premium bedding
  • Ocean view
  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Diamond Ocean View

Premium bedding, down comforters, free minibar, in-room safe

Diamond Ocean View

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Pillow menu
Down duvet
Blackout drapes/curtains
  • Ocean view
  • 431 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Rock Royalty Ocean View King

Premium bedding, down comforters, free minibar, in-room safe

Rock Royalty Ocean View King

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Pillow menu
Down duvet
Blackout drapes/curtains
  • Ocean view
  • 431 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Rock Suite Ocean view (One Bedroom)

Premium bedding, down comforters, free minibar, in-room safe

Rock Suite Ocean view (One Bedroom)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Pillow menu
Blackout drapes/curtains
Sofa bed - double
  • Ocean view
  • 635 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Rock Suite Ocean View (Two Bedroom)

Premium bedding, down comforters, free minibar, in-room safe

Rock Suite Ocean View (Two Bedroom)

Highlights

Balcony
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Pillow menu
  • Ocean view
  • 1066 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Family Ocean View Double Beds - Two Bedroom

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Family Ocean View Double Beds - Two Bedroom

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Down duvet
2 bedrooms
Blackout drapes/curtains
  • Ocean view
  • 861 sq ft
  • Sleeps 6
  • 4 Double Beds

View all photos for Deluxe Family Ocean View - Two Bedroom

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Family Ocean View - Two Bedroom

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Down duvet
2 bedrooms
Blackout drapes/curtains
  • Ocean view
  • 861 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

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About the neighborhood

Map
Blvd Kukulcan KM 14.5, Hotel Zone, Cancun, QROO, 77500

What's nearby

  • Aquaworld - 10 min walk - 0.5 miles
  • Iberostar Cancun Golf Course - 2 min drive - 1.4 miles
  • Delfines Beach - 5 min drive - 3.0 miles
  • La Isla Shopping Mall - 5 min drive - 2.1 miles
  • Cancun Interactive Aquarium - 5 min drive - 2.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • ‪Restaurant nebbiolo en cancun - ‬3 min walk
  • ‪Fred's House - ‬4 min walk
  • ‪JW Marriott Lobby Bar - ‬4 min walk
  • ‪Porfirio's Cancun - ‬4 min walk
  • ‪Puerto Madero - ‬4 min walk

About this property

Hard Rock Hotel Cancun - All Inclusive

Luxury all-inclusive property near Aquaworld
Located close to La Isla Shopping Mall and Iberostar Cancun Golf Course, Hard Rock Hotel Cancun - All Inclusive provides an adjacent golf course, an airport shuttle, and 2 swim-up bars. With amenities like a white sand beach and sun loungers, this property is the perfect place to soak up the sun. Indulge in a facial, a body treatment, and a manicure/pedicure at The Rock Spa, the onsite spa. At the 5 on-site restaurants, enjoy breakfast, lunch, dinner, and pizza. Yoga classes are offered at the health club; other things to do include basketball. Stay connected with free in-room WiFi, and guests can find other amenities such as a terrace and shopping on site.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool, with a waterslide, 2 swim-up bars, and sun loungers
  • Free self parking
  • An outdoor tennis court, a roundtrip airport shuttle (surcharge), and babysitting (surcharge)
  • A gift shop, smoke-free premises, and ATM/banking services
  • Guest reviews say great things about the helpful staff
Room features
All 600 rooms have comforts such as private indoor hot tubs and 24-hour room service, in addition to perks like premium bedding and laptop-compatible safes. Guest reviews highly rate the clean rooms at the property.
Other conveniences in all rooms include:
  • Rainfall showers, free toiletries, and hair dryers
  • LCD TVs with satellite channels
  • Balconies, LED light bulbs, and daily housekeeping

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language
Water fitness

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 swim-up bars
  • 5 restaurants
  • 6 bars/lounges
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Ciao
  • Frida
  • Pizzeto
  • Toro
  • Zen

Things to do

  • 18-hole adjacent golf course
  • Air hockey
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Health club
  • Outdoor pool
  • Outdoor tennis court
  • Piano
  • Playground
  • Shopping
  • Table tennis
  • Waterslide
  • Yoga classes

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 14 meeting rooms
  • Conference center (16,404 square feet of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 19 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Outdoor treatment areas
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 steps to reach entrance
  • 4 accessible parking spaces
  • Elevator (35 inch wide door)
  • Handrails in stairways (35 inches high)
  • Stair-free path to entrance
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 12 floors
  • Banquet hall
  • Lifeguards
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per pet, per week
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100 per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 34 per person (roundtrip)
  • Pet fee: USD 150 per pet, per week
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the health club or fitness facility

Property is also known as

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Hotel Hard Rock Hotel Cancun - All Inclusive
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Frequently asked questions

Does Hard Rock Hotel Cancun - All Inclusive have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Hard Rock Hotel Cancun - All Inclusive ?

As of Apr 28, 2025, prices found for a 1-night stay for 2 adults at Hard Rock Hotel Cancun - All Inclusive on May 6, 2025 start from $413.56, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hard Rock Hotel Cancun - All Inclusive pet-friendly?

Yes, this property allows cats and dogs (limit 2 total) with a maximum weight of up to 50 lbs per pet. There's a fee of USD 150 per pet, per week. Service animals are exempt from fees.

How much is parking at Hard Rock Hotel Cancun - All Inclusive ?

Self parking is free at this property.

What time is check-in at Hard Rock Hotel Cancun - All Inclusive ?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hard Rock Hotel Cancun - All Inclusive ?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Hard Rock Hotel Cancun - All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 34 per person applies.

Are there all-inclusive benefits at Hard Rock Hotel Cancun - All Inclusive ?

Yes, the property is all-inclusive. All food and beverages are included, and activities include tennis, volleyball, aerobics classes, and more.

Where is Hard Rock Hotel Cancun - All Inclusive located?

Located in Zona Hotelera, this beachfront property is next to a golf course and within 2 mi (3 km) of Aquaworld, Iberostar Cancun Golf Course, and La Isla Shopping Mall. Delfines Beach and El Rey Ruins are also within 3 mi (5 km).

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Hard Rock Hotel Cancun - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 491 out of 1025 reviews
Rating 8 - Good. 193 out of 1025 reviews
Rating 6 - Okay. 135 out of 1025 reviews
Rating 4 - Poor. 76 out of 1025 reviews
Rating 2 - Terrible. 130 out of 1025 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and will be coming back
Stayed 2 nights in Apr 2025

10/10 Excellent

Jose De Jesus Amezcua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel! Has everything you need, great atmosphere, food, and staff
Stayed 2 nights in Apr 2025

10/10 Excellent

Jason Charles

Liked: Cleanliness, staff & service, property conditions & facilities
food was great, staff super friendly and accommodating!
Stayed 5 nights in Mar 2025

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food and drinks was amazing Staff was good Definitely coming back and referring people to visit. Excellent location. Nice family activities.
Stayed 3 nights in Apr 2025

10/10 Excellent

Chantal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and beautiful beach.
Stayed 7 nights in Mar 2025

10/10 Excellent

Miguel Angel

Liked: Amenities
We spent 5 days and everything was excellent totally recommend the resort
Stayed 4 nights in Mar 2025

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best poolside food in Cancun. Barely have to go to the buffet, the options poolside are fantastic.
Stayed 5 nights in Apr 2025

10/10 Excellent

Daniel

Liked: Amenities
Nice and quiet
Stayed 3 nights in Apr 2025

6/10 Okay

Patricia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff were amazing. The beach was beautiful. The shows were outstanding. The restaurants were great, the buffet was just okay. The property is old and needs to be renovated.
Stayed 4 nights in Apr 2025

10/10 Excellent

yunieski

Liked: Cleanliness, staff & service, property conditions & facilities
We have such a great time. Well recorded.
Stayed 1 night in Apr 2025

10/10 Excellent

Echarangattu

Liked: Amenities
Awesome service and great food. Enjoyed entertainment
Stayed 4 nights in Mar 2025

10/10 Excellent

Michael Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 3 nights in Apr 2025

4/10 Poor

Danny

Liked: Cleanliness
Disliked: Staff & service
Check in was terrible, Also it was impossible to reserve dinning at the restaurants
Stayed 3 nights in Apr 2025

8/10 Good

Kenneth Lee Jr

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
recommend 10/10 the food the people the service, so good
Stayed 6 nights in Mar 2025

10/10 Excellent

Gilbert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from the moment we checked in. Great food and customer service was top notched.
Stayed 3 nights in Mar 2025

10/10 Excellent

Tacara

Liked: Cleanliness, staff & service, property conditions & facilities
The property needs some TLC but the staff and the food is amazing and over the top! Carlos at the Frita breakfast buffet made sure you have everything you could possibly need. Willy
Stayed 4 nights in Apr 2025

10/10 Excellent

Pamela Alejandra Deveze

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great! I absolutely loved the music, the DJ in the pool, the live band, it was super cool.
Stayed 4 nights in Apr 2025

10/10 Excellent

Sukhchandan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was really good Wish there were more buffet options.
Stayed 6 nights in Mar 2025

10/10 Excellent

Guaso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 4 nights in Jan 2025

8/10 Good

maria

Liked: Cleanliness, staff & service, amenities
Overall is good place just a little outdated!!!
Stayed 4 nights in Feb 2025

6/10 Okay

Jasminder S

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only view and ocean
Stayed 5 nights in Apr 2025

10/10 Excellent

Jorge Arturo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent. Made sure you had everything you needed and checked up on you regularly to ensure your stay was going good. Definitely recommend to anyone
Stayed 3 nights in Apr 2025

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very helpful bilingual the Mexican fiesta was a very great touch, music was great kids has so much fun at the kids club. The guys at Zen were very friendly (Diavid and Michael)👍
Stayed 3 nights in Apr 2025

8/10 Good

Abdiel Omar

Liked: Cleanliness, staff & service
This property is pretty dated. Could use an overhaul. The staff and entertainment are top notch. Food was ok. Wasn't blown away. The kids also really enjoyed the kids club.
Stayed 6 nights in Apr 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent customer service
Stayed 7 nights in Apr 2025